Privacy Policy

Last Updated: January 1, 2025 | Effective Date: January 1, 2025

Herk's Plumbing ("we," "us," or "our"), located at 1010 Carver Rd, Modesto, CA 95350, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for plumbing services.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name, phone number, and email address
• Service address and property information
• Service requests and job descriptions
• Payment information (processed securely through third-party processors)
• Communications with us by phone, email, or web form

We may also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URL and device information

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill plumbing services you request
• Communicate with you regarding your service requests, appointments, and follow-ups
• Process payments and send invoices
• Send you promotional communications (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third parties that assist us in operating our website, conducting our business, or servicing you (such as payment processors or scheduling software), subject to confidentiality agreements.
• Legal requirements: When we believe disclosure is required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets.
• Protection of rights: To protect the rights, property, or safety of Herk's Plumbing, our customers, or the public.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies, but some features of our website may not function properly if you do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for up to seven (7) years.

7. Your California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect about you and how it is used
• Request deletion of your personal information (subject to certain exceptions)
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at (209) 496-1388 or herksplumbing@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites (such as Yelp, Google, or Facebook). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Phone: (209) 496-1388
• Email: herksplumbing@gmail.com
• Mail: Herk's Plumbing, 1010 Carver Rd, Modesto, CA 95350